Quality Assurance Administrative Assistant

Job Description

Hillsides is dedicated to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy. 

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  •  Competitive salary
  •  Medical insurance  with a $10 premium per paycheck for employee only coverage plan
  •  Dental insurance 100% employer paid for HMO employee only coverage plan
  •   Life and AD&D insurance 100% employer paid up to two times the annual salary
  •   Flexible Spending Account with $500 roll-over limit 
  •   401 k with no wait period, 5% employer match cap and no vesting schedule
  •  12 paid holidays per year and generous paid time off policy accruing up to 22 days off annually
  •   Bilingual stipend of $2,000 or $4,000 for applicable positions


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

•  Work closely with QA Director in fortifying QA practices of record-keeping, data tracking, creating reports, scanning client documentation, etc.

•  Act as a Historian in meetings assigned

•  Creating and maintaining office documents: office documents such as, letters, correspondences, invoices, reports, data sheets

•  Assist in the gathering and organization of information in preparation for audits, reports, etc.

•  Assist in Welligent Activities

•  Oversee the ordering, receipt, stocking and distribution of office supplies

•  Assist in reception coverage as needed

•  Provide clerical and procedural support as needed

•  Other duties as required


Communication Skills and Abilities:

•  Ability to effectively present information and respond to questions from staff, children, and the general public

•  Ability to read, analyze and interpret office documents

•  Ability to observe and follow Hillsides policies relating to confidentiality

Job Requirements

Mental/Interpersonal Skills and Abilities:

•  Excellent customer service skills

•  Good knowledge of English, grammar, spelling and punctuation.

•  Ability to type accurately and proficiently.

•  Ability to set up and maintain filing systems.

•  Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts

•  Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints

•  Ability to be flexible and adapt to changing work demands

•  Maintain high level of concentration and attention to detail for extended periods of time

•  Demonstrated ability to respond to a wide range of inquiries in a tactful and courteous manner.

•  Demonstrated ability to perform duties with minimal supervision and to exercise greater judgment.

•  Excellent organizational abilities

Equipment and Computer Software Skills and Abilities:

•  Computer literate (basic working knowledge of Microsoft Word, Excel, and Outlook and PowerPoint)

•  Able to operate standard office equipment, including fax machines, photocopier machines, calculators, adding machines, postage machine, personal computers and terminals


•  Regularly work indoors in temperature controlled environment

•  Potential exposure to blood borne pathogens


•  High school diploma

•  2 to 4 years office/secretarial experience

•  Valid California driver's license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

Hillsides is an Equal Opportunity Employer

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Edited by: Michael Saunders

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