Dental Scheduler

Job Description

The Dental Scheduler responsibilities include, but are not limited to, scheduling new and returning client appointments, operating telephone queue, entering consumers into the EHR system, completing referral forms, collecting and processing insurance information and exceptional communication to all other team members as needed all while providing great customer service.

*This position is scheduled Monday-Friday 7:30 am to 4:30 pm.


  • Answer incoming calls
  • Provide excellent customer service 100% of the time
  • Determine type of service caller is seeking, triaging oral health care need and the urgency of scheduling.
  • Collect full and complete insurance information from caller
  • Route all private insurance information to the appropriate clinic staff for verification indicating the date of the appointment
  • Verify Medicaid insurance coverage for dental services paying attention to 3rd party payers while on the phone with caller
  • Enter and run verification of Medicaid insurance in the electronic medical record if the appointment is scheduled within 3 days
  • Verify address, phone number, and potential need for updating annual registration paperwork, and schedule the paperwork appointment as needed
  • Manage patient appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for sliding fee scale)
  • Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff
  • Verify eligibility for a 6-month check-up (recall) prior to scheduling that type of appointment
  • Be knowledgeable of the sliding fee schedule and acceptable proof of income
  • Accurately inform callers without insurance or with limited Medicaid information on the slide and what is required for acceptable proof of income
  • Be able to estimate dental fees for copay and extractions. Repeating the phrase "this is only an estimate and may change based upon proof of income that is provided" is required during call
  • Schedule the dental appointment with the dentist of record
  • Repeat appointment date, time and location to caller 100% of the time
  • Inform parent or legal guardian that they must be present at the first appointment or if annual registration is due
  • Inform caller they will need to bring a list of their medications
  • Place a note in the detail box of the paperwork appointment regarding slide and insurance information
  • If no appointment is made, provide appropriate referral or transfer to the appropriate clinic as needed based on callers' specific need
  • Other duties as assigned

    High School/GED required
  • Clerical experience preferred
  • Experience in a dental setting preferred

    Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

    Why join us?

    We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

    At Compass Health Network, these are just a few of the benefits that we offer as an organization:
  • Competitive benefits
  • Advancement opportunities
  • Professional development
  • Licensure supervision
  • Mentor opportunities
  • Tuition reimbursement
  • Scholarship program
  • Employee Assistance Program
  • Headspace Access
  • Paid time off & Paid Holidays
  • NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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